Primary Care

At New London Hospital (NLH) and Newport Health Center (NHC), our mission is to provide safe and quality care for our service region. We are grateful you chose us to guide you through your healthcare needs, While NHC is accepting new patients, unfortunately, NLH is not accepting new patients in our primary care at this time. We apologize for this inconvenience and want to assure you, this is only temporary.
 
One of the many challenges we have faced this past year is a higher than normal turnover rate with our providers as a result of the current healthcare climate, however, we are excited to share we have recently welcomed some new providers to our team, but their transition and the onboarding process for other potential new providers is going to take some time. We ask that you check back with us in 60-90 days and we will revisit our availability.
 
We also want to remind you of our new Express Care at NLH designed to treat conditions such as sprains, skin rashes, tick bites, minor cuts and lacerations, colds and certain infections. The service is for patients ages two and older and is open seven days a week (no appointments required).  
 
Again, we apologize we are unable to meet your primary care request at this time, but look forward to welcoming you in the near future.

Appointments and referrals

Scheduling

If you or a family member is ill, please call as early in the day as possible so that we can assess your needs. We will accommodate you with a same-day appointment if at all possible.

Checking in

Please arrive at least 15 minutes before your scheduled appointment time. This allows enough time to complete the necessary paperwork and make any copayments if needed.

Cancellation and late policy

If you need to cancel an appointment, please contact the office as soon as possible. By doing so, we can then offer this appointment to another patient. Please know that a missed appointment is considered a no-show if you cancel or reschedule without at least a 4-hour notice. If you arrive more than 10 minutes after your scheduled appointment time, we may ask to reschedule your appointment. We will make every effort to have you seen on the same day, but this may not be possible.

After-hours and emergency care

When our office is closed, a designated provider is on-call to answer your questions and guide you to appropriate care. If your problem is not life-threatening, call our office at 603-526-2911.

Referrals

Most health plans require your primary care provider to refer you to specialists or facilities for certain services within your network. To avoid having your insurance company deny benefits, call our office before obtaining medical care elsewhere unless you believe you have a life-threatening emergency.

When you need a referral, allow 7 to 10 business days for us to process the necessary paperwork. You should check with your insurance company to determine your benefits. Even if you have a referral, payment is not guaranteed.

Prescription refills

So that we can help you best, you should address your prescription refills at the time of your visit with your provider. You can plan any necessary changes in your medication or schedule any testing you may need. We do understand that sometimes this is not possible.

Please call your pharmacy for routine prescription refills. We process routine refill requests Monday through Friday. Please allow 48 to 72 hours or 3 business days for processing. Our office will only call you back about your prescription renewal if you:

• Have completely run out of your medication
• Need to see your provider prior to renewing the prescription

Office hours

Standard office hours for our locations are 8:00 am to 5:00 pm. Please see below for specific days and hours, including after-hours availability.

New London Hospital

• Monday through Friday: 8:00 am to 5:00 pm
• 24-hour access to the provider on-call
• Directions

Newport Health Center

• Tuesday, Thursday, and Friday: 8:00 am to 5:00 pm
• Monday and Wednesday: 8:00 am to 7:00 pm
• 24-hour access to the provider on-call
• Directions