Your primary care provider (PCP) is a central figure in your medical care. Our PCPs specialize in either internal medicine or family practice. Our PCPs are trained and experienced in making an initial diagnosis.
Our goal is to maintain a comfortable, ongoing relationship with our patients. It is important for you and your family's overall health needs. Whether you have an urgent problem or need a regular check-up, one of our providers will be the first to treat you. We may also refer you for testing or specialty care if needed.
Learn more about our office and services by referring to the following sections:
To ensure that your team has all your medical information, we ask that you complete a registration packet. The packet includes patient information, patient history, and an authorization for release of medical records. We will request your records from your previous medical provider. Please note that if you do not fill in the entire packet it will delay your records and the scheduling of your first appointment. It may take up to 30 days for us to receive your records. We will contact you once your records have been processed.
Download the registration packet for either New London or Newport locations:
- New London Hospital registration packet (PDF)
- Newport Health Center registration packet (PDF)
- New London Pediatric Care Center new patient registration packet (PDF)
You may state your provider preference in the registration packet. Our medical director reviews all new patient requests. They will take your preference into consideration. Once we accept you as a new patient, you will receive a call to set up your first visit. This is typically a well-visit or yearly exam.
Appointments and referrals
If you or a family member is ill, please call as early in the day as possible so that we can assess your needs. We will accommodate you with a same-day appointment if at all possible.
Please arrive at least 15 minutes before your scheduled appointment time. This allows enough time to complete the necessary paperwork and make any copayments if needed.
Cancellation and late policy
If you need to cancel an appointment, please contact the office as soon as possible. By doing so, we can then offer this appointment to another patient. Please know that a missed appointment is considered a no-show if you cancel or reschedule without at least a 4-hour notice. If you arrive more than 10 minutes after your scheduled appointment time, we may ask to reschedule your appointment. We will make every effort to have you seen on the same day, but this may not be possible.
If you have a life-threatening emergency please call 911 right away.
After-hours and emergency care
When our office is closed, a designated provider is on-call to answer your questions and guide you to appropriate care. If your problem is not life-threatening, call our office at 603-526-2911.
Most health plans require your primary care provider to refer you to specialists or facilities for certain services within your network. To avoid having your insurance company deny benefits, call our office before obtaining medical care elsewhere unless you believe you have a life-threatening emergency.
When you need a referral, allow 7 to 10 business days for us to process the necessary paperwork. You should check with your insurance company to determine your benefits. Even if you have a referral, payment is not guaranteed.
So that we can help you best, you should address your prescription refills at the time of your visit with your provider. You can plan any necessary changes in your medication or schedule any testing you may need. We do understand that sometimes this is not possible.
Please call your pharmacy for routine prescription refills. We process routine refill requests Monday through Friday. Please allow 48 to 72 hours or 3 business days for processing. Our office will only call you back about your prescription renewal if you:
- Have completely run out of your medication
- Need to see your provider prior to renewing the prescription
Standard office hours for our locations are 8:00 am to 5:00 pm. Please see below for specific days and hours, including after-hours availability.
New London Hospital
- Monday through Friday: 8:00 am to 5:00 pm
- 24-hour access to the provider on-call
Newport Health Center
- Tuesday, Thursday, and Friday: 8:00 am to 5:00 pm
- Monday and Wednesday: 8:00 am to 7:00 pm
- 24-hour access to the provider on-call