Emergency Medical Services (EMS)

Call 911 if you

  • Fainted
  • Have severe chest pain
  • Have a severe injury
  • Have shortness of breath
  • Have severe bleeding
  • Signs of a stroke

When in doubt, it's better to call. The 911 telecommunicator will need to know your exact location and phone number.

EMS is a response system operating 24 hours-a-day, 7 days-a-week providing paramedic-level care for New London and nearby towns. Additionally, EMS specializes in both urgent and non-urgent transfers to other regional facilities including Dartmouth Hitchcock Medical Center. Our staff members are highly trained professionals, with many of them holding critical care credentials, including FP-C, CCP-C and CCEMT-P. 

Area Services

Area services provide emergency medical care to their community utilizing New London Hospital Ambulance for hospital transportation. 

The services listed below provide initial treatment, stabilization, and, in the case of a motor vehicle collision, extrication of patients while the ambulance is en-route to the scene. Once the ambulance arrives, patient care is transferred from the service to the ambulance. If additional resources are required for patient care, a service member will ride in the ambulance to assist.

  • Croydon Fire and Rescue
  • Mount Sunapee Ski Area
  • New London Fire Department
  • Newbury Fire Department
  • Springfield Fire & Rescue
  • Sunapee Fire Department
  • Sutton Rescue
  • Wilmot Fire Department

Warning signs of a heart attack

  • Chest discomfort: An uncomfortable pressure, squeezing, fullness, or pain in the center of the chest that lasts for more than a few minutes or goes away and comes back
  • Discomfort in other areas of the upper body, such as the arms, back, neck, jaw, or stomach
  • Shortness of breath or other signs: Breaking out in a cold sweat, nausea/vomiting, or light-headedness

If you think you are having a heart attack, call 911 right away and follow the instructions of the 911 telecommunicator. Important life-saving treatment is started by the EMS team on the scene. Driving yourself, or having someone drive you, delays treatment and puts you at risk.

Warning signs of a stroke

  • Sudden numbness or weakness of the face, arm, or leg, especially on one side of the body
  • Abrupt onset of confusion, trouble speaking or understanding
  • Sudden double vision or trouble with vision
  • Abrupt onset of dizziness, loss of balance or coordination
  • Sudden severe headache

If you think you are having a stroke, call 911 right away. Important life-saving treatment is started by the EMS team on the scene. Driving yourself, or having someone drive you, delays treatment and puts you at risk.

Mobile Integrated Healthcare (MIH)

Mobile Integrated Healthcare or MIH is a proactive approach to delivering healthcare services outside of traditional medical settings, focusing on providing personalized care and improving overall health outcomes. The New London Hospital program will involve a team of healthcare professionals, including paramedics, nurses, and other professionals, who work collaboratively to provide preventive care, chronic disease management, and home-based medical services. The goal of MIH is to reduce unnecessary hospitalizations, enhance patient satisfaction, and increase access to care for our community, by bringing healthcare directly to individuals in their homes.

EMS Coordinator

Our goal is to serve as an accessible resource for all EMS providers. Our EMS coordinator is the liaison between NLH, EMS providers, and EMS agencies in our region. We strive to provide leadership in the areas of quality and credentialing. The role of our EMS coordinator is to improve relationships and communication, as well as to:

  • Document continuous quality improvement activities
  • Expand educational offerings
  • Improve hospital protocols
  • Perform case reviews
  • Represent the region at state and regional districts and councils

For non-emergency inquiries, including community outreach, please contact our EMS Director at 603-526-5021. Please note this line is not for emergencies and is not monitored 24/7. In case of an emergency, please dial 9-11.