Code of Conduct

Patient, Family, and Visitor Code of Conduct

Our Code of Conduct is intended to maintain a safe and caring environment for all patients, staff, and family/visitors at New London Hospital.

Promoting Safety and Security

  • No weapons
  • No illegal or dangerous items
  • No alcohol 
  • No drugs 
  • No smoking, or vaping
  • No photography
  • No video/audio recording

Communicating and Acting in a Respectful Manner

The following are not acceptable behaviors: Discriminatory, disruptive, disrespectful, or harassing behaviors or language (oral or written) including, but not limited to:

  • Offensive remarks, requests or demands about race, national origin, ethnicity, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, military or immigration status
  • Yelling or swearing
  • Any physical or attempted assault
  • Sexual or vulgar remarks or behaviors
  • Disrupting another patient’s care or experience
  • Refusal to follow unit or practice specific policies or guidelines set forth for the patient’s care and treatment. This includes excessive no shows and medical noncompliance
  • Unwanted communication with a clinician or other staff member not related to clinical care

Code of Conduct Violations

  • If you are a patient, you may be discharged and you may not be able to receive care in the future at New London Hospital *Does not apply to emergency treatment under EMTALA*
  • If you are a family member or visitor you will be asked to leave the premises and future visitation may be restricted.

If you are a patient or family member/visitor and are the target of any of these behaviors, please report your concerns to a staff member.

Communicating and Acting in a Respectful Manner