We encourage you to check this page regularly for updates. We continue to implement several safety measures in alignment with the New Hampshire Department of Health and Human Services and Dartmouth-Hitchcock Health.
Important updates and information in this section:
- Patient and visitor screening and mask policy
- Visitor policy
- COVID-19 testing
- COVID-19 vaccinations
- Additional information about COVID-19
COVID-19 Relief Fund
Donations to the New London Hospital COVID-19 Relief fund help our commitment to excellence. Make a gift today.
Patient and visitor screening and mask policy
As part of our effort to keep patients and staff healthy, we are asking screening questions of patients and visitors at all New London Health (NLH) and Newport Health Center (NHC) entrances.
Everyone entering the building will be required to wear a mask. A fresh hospital/clinic-issued medical mask will be offered. For information about masks, see How to Safely Wear a Face Mask on the Dartmouth-Hitchcock website.
Inpatient visitor policy
Effective Tuesday, September 14, 2021 the inpatient department at New London Hospital (NLH) has modified visitor guidelines as follows:
Visitors to our inpatient department; 8:00 am to 8:00 pm daily.
All inpatients are allowed one visitor at in their room each day.
Each visitor must:
- Stop at the Main Entrance M-F to screen for COVID-19 symptoms, exposure and temperature. They must use hand sanitizer prior to entrance. Must come through the ED entrance after hours 5:00 pm - 7:00 am and weekends.
- Any visitor who is symptomatic, or who has had a known COVID-19 exposure or International Travel (including cruise ships) in the past 14 days MAY NOT ENTER THE BUILDING.
- Visitors with high risk travel and/ or participation in group gatherings will be given a medical face mask and will be escorted to the room and back out of the building-AND, their visit cannot exceed one hour at any given time.
- ALL must continue to wear masks in our facility (even if fully vaccinated) - this is mandatory, even when in patient’s room visiting. If the rule is not followed, visitors will be asked to leave.
- Visitors are not allowed to eat or drink when in patient’s room.
- Visitation inside the building will be limited to the patient’s room (and walk to and from the Main Entrance/ED Entrance) and cafeteria.
- ALL must check-in at the screening desk at the Main Entrance M-F and after hours/ weekends at the ED entrance. The screeners will then notify the Inpatient Department at 603-526-5210 that there are visitors. Visitors will be asked to sign in and out at the main nurse’s station in the Inpatient Department. If visitors do not sign-out, other visitors will not be allowed in, so check-out is important. When checking- in, visitors will be required to leave their names and cell numbers as well as the name of the patient (and room number, if known) they will be visiting. This allows proper monitoring of our two visitor at a time guideline, and contact tracing should it become needed.
- No visitors under the age of 12 are permitted EXCEPT for end of life (EOL) care.
Patient at the end of life:
- Patients at the end of life are defined as patients who are expected to pass away within 24 hours, as determined by the provider; patients who are designated Comfort Measures Only (CMO)
- Visitation for EOL care allows 3 visitors at any time and these needn’t be the same visitors- can rotate who visits, however, is limited to 3 at a time.
- Patients that are COVID-19 positive and have a CMO status, please follow below:
- Only one person is allowed in the room at a time. Other visitors must wait outside the building until it is their time to visit with the patient.
- Nursing needs to ensure that the visitor dons and doffs gown, gloves, surgical mask, and face shield when entering and exiting the room appropriately.
- Visitors must be instructed about social distancing with the patient while visiting.
- Two family members (as designated by the patient) may attend. When applicable, one of the attendees should be the surrogate decision maker or Designated Power of Attorney (DPOA), and one additional person to support the DPOA, both of whom may attend in person. Remaining interested family members should be present by phone. Once the family meeting has concluded, each of the two people present for the family meeting can visit the patient up to 30 minutes together before the standard visitation rule is again in effect. If patient is deemed CMO then the above guidelines for Patient at the end of life are in place.
- The designated visitor cannot be under the age of 12.
Note: Exceptions to these guidelines must be reviewed by the Director of Inpatient Services or CNO.
The exceptions noted above will be managed by door screeners when existing notification and authorization steps have been followed. Inpatient staff will be alerted via phone 603-526-5210, when visitors arrive.
The decision reflects the ever-changing conditions relating to the COVID-19 pandemic. Factors entering into the decision includes the lessening of active COVID-19 cases across the states of New Hampshire and Vermont, and in New England generally. These revised visitor guidelines will remain in place until such time as conditions and cases dictate our revisiting public safety concerns relative to these guidelines.
Outpatient clinics, radiology and rehabilitation services visitor policy:
We encourage patients who are able to receive care without a visitor to please do so. A patient with an appointment who requires direct assistance for mobility, communication, or cognitive issues may have 1 person accompany them for the visit.
- Stop at facility entrances to screen for COVID-19 symptoms, exposure, temperature, recent travel, and attendance at group gatherings. They must use hand sanitizer prior to entering.
- Any visitor who is symptomatic, or who has had a known COVID-19 exposure in the past 14 days may not enter the building.
- Visitors with high risk travel (outside of New England), and/or participation in group gatherings may not enter the building.
- All must continue to wear masks in our facilities (even if fully vaccinated). This is mandatory, and must be followed the entire time a visitor is in one of our facilities. Any visitor who does not conform to the proper wearing of a mask will be asked to leave.
- Visitors unable to wear a mask cannot enter our facility with another here for an outpatient visit or procedure.
- No visitors under the age of 12 are permitted in the outpatient setting.
- This decision reflects the ever-changing conditions relating to the COVID-19 pandemic.
These revised visitor guidelines will remain in place until such time as conditions and cases dictate our revisiting public safety concerns relative to these guidelines.
*Anyone accompanying patients to a NLH or NHC facility but who, for whatever reason, are not allowed into the building will be directed to parking areas on campus where they can remain until called by the patient.
If you are symptomatic or think you may have been exposed to someone with COVID-19, please contact your primary care physician to schedule a COVID-19 test. Some of the key symptoms that determine whether a test is required include fever, cough, chest congestion, significant fatigue, loss of taste or smell, and shortness of breath.
Please contact your primary care physician to discuss current vaccination options.
The latest information about the vaccine is available at Dartmouth-Hitchcock. Information will also be available through the myD-H Patient Portal. If you do not have a myD-H account, please sign-up by going to myD-H.org.
Frequently asked questions
For answers to frequently asked questions about COVID-19 vaccines, visit the Vaccine FAQ page on the Dartmouth-Hitchcock website.
Other recommended vaccine resources
- New Hampshire Department of Health and Human Services
- Key Things to Know about COVID-19 Vaccines (Centers for Disease Control [CDC])
- Understanding Different COVID-19 Vaccines (CDC)
- Ensuring the Safety of COVID-19 Vaccines (CDC)
- Finding Credible Vaccine Information (CDC)
- All CDC information regarding the COVID-19 vaccine (CDC)
Additional information and resources
For additional information about COVID-19, visit the Dartmouth-Hitchcock Health website. There you will find information on:
- Prevention and treatment
- Frequently asked questions (includes information for non-English or Limited English Proficient and American Sign Language community members)
- Background and transmission
- Additional Centers for Disease Control (CDC) and New Hampshire Department of Health and Human Services resources