Express Care provides medical care for emergency medical conditions on an urgent basis without requiring an appointment. Our Express Care services are for patients ages 1 and older. Conditions that can be treated include, but are not limited to;
- Sprains and strains
- Skin rashes
- Cuts and lacerations
- Respiratory infections
- Eye injuries
New London Hospital continues to provide exceptional Emergency Room services and is especially equipped to treat these conditions:
- Signs of a stroke, such as sudden facial paralysis, numbness or weakness in the face, arm or leg (especially on one side); slurred speech; impaired vision or severe dizziness.
- Chest pain
- Severe abdominal pain
- Profuse bleeding or head trauma
- Loss of consciousness
- Children under 1
Express Care can be reached at 603-526-5155.
Located on the first floor at the back of the main entrance to the hospital, Express Care has its own designated entrance, parking, and registration.
Open seven days a week:
- Weekdays from 9:00 am to 7:00 pm
- Saturdays from 9:00 am to 5:00 pm
- Sundays from 9:00 am to 3:00 pm
Most insurance plans will be accepted, including Medicare and Medicaid.
Our Medical Director
Jonathan Season, MD, Express Care Medical Director
Express Care team
Frequently Asked Questions
Question: What is Express Care and how is it different from going to the emergency room or regional urgent care centers?
Express Care is an emergency room type B, which is different than a walk-in, non-emergent clinic or urgent care. This allows us to provide a higher level of care, including the ability to transition patients to our emergency department if necessary.
Question: What are some of the benefits of using Express Care?
One of the greatest benefits is that the medical record of your visit is integrated with your New London Hospital or Dartmouth Health providers in primary or pediatric care. This allows for a seamless transition of care if follow-up care is required. Express Care is staffed seven days a week with the exception of a few holidays.
Question: What should patients know about the billing process that will help clarify any confusion they might have regarding their bills?
Much of this depends on your insurance. In most cases, our charges fall below that one would incur if they went to our emergency department and fall in line with the charges you would receive at an urgent care center, however, some insurance plans may require you to pay a ER level copayment and coinsurance. Then some of the payments required are contingent on a patient’s deductible at the time of the visit. We are a type B emergency room, not an urgent care center. If patients have questions about their bills they can contact 1-844-808-0730.
Question: Can you share some of the feedback you have received from community members who have used Express Care?
“I was impressed from beginning to end with the care & personal attention I received from everyone.”
“Good experience. The staff is kind and friendly.”
“Should be a sign at the hospital entrance showing that you should go straight and not turn in to parking there.”
“We are very lucky to have Express Care in our community. The hours are excellent.”