Our therapy dogs humbly provide a service that is meaningful and memorable.
David Schneider, NLH Activities Program ManagerLaunched in 2023, the Pet Therapy Program at New London Hospital (NLH) offers patients regular visits from four-legged friends. Certified pet therapy dogs and their owners are a source of joy that visibly spreads throughout the hospital as they make their rounds.
“Pet therapy plays an important role in our hospital as it provides comfort, connection and a sense of normalcy for the patients who are dealing with stress, pain and feelings of uncertainty,” says David Schneider, NLH Activities Program Manager. “When one of our dogs interacts with a patient, one can witness firsthand the visible signs that the patient is undergoing a therapeutic experience. Our therapy dogs humbly provide a service that is meaningful and memorable.”
Susie Nichols serves as lead volunteer of the program and is one of its original members.
“Pet Therapy Program volunteers see their job as three-tiered. They bring joy to patients, their families and staff,” she shares. “Dogs in hospitals lower stress, alleviate boredom and bring smiles and happiness to all.”
Behind the scenes
Each therapy dog visit is planned and managed by the Office of Volunteer Services. The team ensures that all therapy dogs meet the highest standards, making certain they are healthy, well-behaved and temperamentally suited to the hospital environment. This dedication to excellence ensures that every interaction is safe and beneficial for all involved.
“It’s pretty amazing to see the immediate impact our Pet Therapy teams have as they bring comfort, connection and a little bit of joy to patients, families and staff when they need it most,” says Amy Drummond, Community Engagement and Volunteer Program Manager, who coordinates the program.
Volunteer Susan Hollinger and her dog, Gus, a King Charles Cavelier, visit NLH every Monday afternoon. She shares a snapshot of the program from his perspective:
“The minute I get my hospital badge on, I know I am on my way to work. I run with my tail wagging really fast to the hospital entrance. Mom lets me run free to Amy’s office where I get my first cuddles and a treat. Then it’s off to see patients, although a good sniff at the Breezes is fun and I love seeing all the staff along the way,” Gus reports. “When I am visiting patients, I keep trying to scoot over onto the bed to be close. I have three tricks and do them at the end of each visit. Then I get more treats. It’s a great job, and I love it. I am ready for a nap when I get home!”
Outstanding volunteer service
The willingness of the Pet Therapy Program’s volunteers to dedicate their time and tender care to NLH make this program possible. Happily, they receive reciprocal joy from the moments they spend at the hospital.
“Being a volunteer with my pet therapy dog, Tilly, is incredibly rewarding! It makes me so happy to see how much joy she brings to patients, visitors and staff,” Shaela King shares. “It is amazing to see the smiles she brings and watch as they become more relaxed while they are petting her. I really appreciate the opportunity to participate in an activity that provides such positivity for others.”
Lisah Carpenter and her dog, Ollie, recently joined the program.
“Volunteering with my therapy dog, Ollie, at NLH has been a great way to give a little something back to the community in my retirement years. I love seeing patient, visitor and staff reactions to this little dog—I quickly become just the person pushing the stroller as Ollie stands with his feet perched on the edge, reveling in the attention he receives,” she says. “It is rewarding on so many levels, and we both look forward to ‘therapy’ days. Hard to imagine a better gig!”
NLH was honored to recognize our Pet Therapy program participants as the Grand Marshals for the 2025 New London Hospital Days Parade. Myrtle, a Golden Retriever/Labrador mix and Zoe, an Australian Shepherd/Toy Poodle mix walked the parade route, along with their devoted handlers—Carrie Bouton and Kim Putnam.
For more information about the Pet Therapy program at NLH, including how to arrange a visit or become involved, please contact the Office of Volunteer Services at 603-526-5133.