New London Hospital and Newport Health Center are proudly rooted in the mission, vision and values of our organization.
Among our four core values is compassion: our commitment our person-centered care and our promise to treat patients and family members with respect, sensitivity, and empathy. Our staff aims to build relationships with their patients that not only center around a diagnosis, but a comprehensive health strategy that is considerate of patient values, preferences and individual needs.
As part of measuring this commitment, our care experience team conducts patient satisfaction surveys through our vendor, Press Ganey. These surveys ask patients to rate various aspects of their visit on a numerical scale so that we may measure and assess the patient-centered care that we deliver each day. The patient perspective on how care was delivered is critical as we continuously work to improve the patient experience.
Each year, our care experience team collects this data and awards providers within our organization that scored a 90% or better on the question: “Overall Rating of the Provider” on our Patient Satisfaction surveys with a top provider certificate.
“Patient satisfaction is at the core of all that we do at NLH and NHC”, says Lauren Geddes Wirth, MD, President and CEO of New London Hospital. “We are honored to recognize these providers for their continued commitment to compassionate care.”
The following NLH and NHC providers were awarded with these certificates during Care Experience Week, April 27-May 3:
- Sarah S. Lester, MD, Pediatrics
- Stephanie L. Sileo, APRN, Womens Health
- Brian J. Frenkiewich, MD, Family Medicine
- Pineal T. Bekere, MD, Family Medicine
- Thomas H. Davis, MD, Medical Oncology
- Benjamin Holobowicz, PA, Family Medicine
- Melissa M. Nelson, APRN, Family Medicine
- Samantha M. Rossignol, APRN, Family Medicine
- Astrid A. Gleaton, MD, General Surgery
- Mitchell R. Miller, MD, Family Medicine
- Stephen J. Jumper, MD, Family Medicine
- Pete Peterson, PA, Family Medicine
New London Hospital aims to ensure that every member of our healthcare team along with our patients and families have a voice to influence future improvements to care and to provide feedback on the work we do each day. Our dedicated care experience team uses this crucial feedback to shine a light on areas of opportunity for improvement in our processes, policies, facility design, and daily workflows. We welcome feedback of all kinds and invite you to visit our brand new care experience webpage to learn more about how to make your voice heard.