NEW LONDON, NH — New London Hospital’s Express Care has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.
The award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Criteria for selection included teamwork and patients’ likelihood to recommend.
As a winner of the award, New London Hospital (NLH) is in the top 5% of healthcare providers in delivering high-quality patient experience in the last year.
“Our Express Care continues to fill a vital void in our service region for those who need immediate attention for non-life-threatening conditions such as sprains, skin rashes, minor cuts and lacerations, colds and certain infections,” says Tom Manion, President and CEO of NLH. “This award is a reflection of our Express Care team’s dedication to providing quality care with compassion.”
"This award symbolizes New London Hospital’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."
About New London Hospital
As a member of Dartmouth Health, New London Hospital is a Critical Access Hospital serving 15 communities in the Kearsarge/Lake Sunapee region in central New Hampshire, providing primary care and specialized clinical services in a patient and family centered environment. In addition to services at the main campus in New London, primary and some secondary care is offered at the organization's Newport Health Center, a rural health center in Newport, NH. For more information, visit the New London Hospital website.