NEW LONDON, NH — New London Hospital’s Express Care has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.
The award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Criteria for selection included teamwork and patients’ likelihood to recommend.
As a winner of the award, New London Hospital (NLH) is in the top 5% of healthcare providers in delivering high-quality patient experience in the last year.
“Our Express Care continues to fill a vital void in our service region for those who need immediate attention for non-life-threatening conditions such as sprains, skin rashes, minor cuts and lacerations, colds and certain infections,” says Tom Manion, President and CEO of NLH. “This award is a reflection of our Express Care team’s dedication to providing quality care with compassion.”
"This award symbolizes New London Hospital’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."
About New London Hospital
The New London Hospital Association (NLHA) is a proud member of Dartmouth Health. It consists of New London Hospital (NLH), located in New London, NH, and Newport Health Center (NHC), located in Newport, NH. NLH is a critical access hospital, and has been serving 15 communities within the Greater Lake Sunapee region in central New Hampshire for more than 100 years. NLH provides a broad range of services in a patient and family-centered environment, from primary care to specialized clinical services. NHC is a rural health clinic that offers primary care and numerous specialty clinical services. Patients of NLH and NHC have ready access to the full breadth of Dartmouth Health services. NLH and NHC are dedicated to providing compassionate, high-quality care and improving the health and well-being of the communities they serve. For more information, visit newlondonhospital.org.