Dartmouth Health members Alice Peck Day Memorial Hospital (APD), Dartmouth Cancer Center, Mt. Ascutney Hospital and Health Center and New London Hospital have all been nationally recognized by Press Ganey, the global leader in healthcare experience solutions and services.
APD’s Emergency Department and New London Hospital Express Care have both received the Guardian of Excellence Award® for Patient Experience. This is the second year APD has received this distinction.
Mt. Ascutney has been recognized with the Guardian of Excellence Award® for Employee Experience.
Dartmouth Cancer Center, New Hampshire’s only NCI-designated Comprehensive Cancer Center, received the Pinnacle of Excellence Award.® The Dartmouth Cancer Center has won this award for the fourth year in a row and ranks in the top 5% of healthcare organizations in delivering exceptional patient experience.
“It is a great pleasure to see four Dartmouth Health members recognized for these high honors recognizing excellence in patient and workforce experience, many of which are repeat award winners,” said Brant J. Oliver, PhD, system vice president for care experience at Dartmouth Health. “I congratulate our colleagues on their achievements and for exemplifying the Care Experience mission to create a kind and trusting care environment for patients, families and healthcare teams.”
These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
"In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Dartmouth Health exemplifies dedication to their workforce and the communities they impact," said Patrick T. Ryan, CEO and chairman at Press Ganey. "We applaud these four Dartmouth Health members’ compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments."
About Dartmouth Health
Dartmouth Health, New Hampshire’s only academic health system and largest private employer, serves patients across New England. Dartmouth Health provides access to more than 2,300 providers in nearly every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH. Its network of hospitals, outpatient centers, clinics and home care facilities, spans a broad geographical area. Year after year, DHMC is named the #1 hospital in New Hampshire by U.S. News & World Report, and is consistently recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, northern New England’s only National Cancer Institute-designated Comprehensive Cancer Centers and one of less than than 60 total nationally; Dartmouth Health Children’s, which includes the state’s only children’s hospital (Children’s Hospital at DHMC/CHaD) and more than 20 locations around the region; eight member hospitals in Lebanon, Keene, Claremont, Hampstead, and New London, NH, and Windsor and Bennington, VT; Dartmouth Health Home Care; Dartmouth Health Connected Care Center for Telehealth, serving patients as far away as Texas; and more than 30 primary and multi-specialty clinics across New Hampshire and Vermont. Through its partnership with Dartmouth College, Dartmouth’s Geisel School of Medicine and the White River Junction VA Medical Center, Dartmouth Health trains nearly 400 medical residents and fellows annually and performs cutting-edge research and clinical trials with international impact. Dartmouth Health and its more than 16,000 employees are committed to serving the healthcare needs of everyone in the communities it serves and to providing every patient with exceptional, state-of-the-art, personalized care. Learn more at dartmouth-health.org.