We provide interpreter services, language, and hearing assistance to our patients and their families who have limited English proficiency. Having an interpreter present to explain important medical information in a patient's preferred language assures clarity, safety, and unbiased medical assessments. It also reduces stress and transforms the experience into an effective interaction.
We provide communication access to our Limited English Proficient (LEP), deaf, hard-of-hearing, and communication-disabled patients, as well as to their families and caregivers, and to hospital staff members. These services are provided free of charge.
Our services
- For foreign language needs or limited English proficiency (LEP) needs, an over the phone (OPI) is available.
- American Sign Language (ASL and or CDI) is available either by an in-person interpreter (IPI) or by Video Remote Interpreting (VRI). If someone is limited in their hearing and does not require a sign-language interpreter, a "pocket talker" is also available in all ADA Care Boxes.
- Medically trained staff are available to read and assist patients to interpret any critical documents or treatment information during their medical care visit.
- A TTY phone is available at the Emergency Department registration area at New London Hospital. These captioned phones can display the words being spoken on a screen for the person to be able to read the words in the conversation instead of hearing them.
- Electronic tablets, portable phones, and bluetooth speakers are available for medical assessment and treatment in all care areas throughout New London Hospital and Newport Health Center.
Planning ahead
To schedule or verify interpreter services before your visit, please contact us or speak to the scheduling staff where you have your appointment. All New London Hospital and Newport Health Center staff have the ability to contact and coordinate these services.