Friends of New London Hospital July/August 2012
pictured on right)
coordinates NLH’s diabetes self-management
program. She has had a personal interest in diabetes since 2005, and became a
certified diabetes educator in 2008.
NLH’s self-management education program is a valuable community resource.
The cost of an education session is often covered by insurance. A patient must first
receive a referral from a primary care physician. The initial visit includes a discussion
of the patient’s general diet, support system, lifestyle changes that could be made,
and how to use a glucose meter. The session revolves around the specific patient’s
agenda, while also remaining in constant communication with their primary care
physician. The self-management education sessions offer medication management
assistance and strategies for dealing with low blood sugar.
I really appreciate Lauri’s non-judgmental attitude and her ability to assess the
management situation and provide insight and information quickly and efficiently
to her patients. Lauri treats the whole patient, including a discussion of financial
and family support,” says a patient.
Diabetes cuts life expectancy and leads to devastating long term consequences.
Through a consistent education plan, diagnosed patients can manage their disease
well enough to reduce the complications and lead a healthier life. Pre-diabetic
patients can learn which preventive measures work successfully for them and
potentially avoid the disease altogether.
It is important to keep in mind that the effectiveness of this explicit personal
management program relies on patient compliance. Patients are placed in charge
of their personal lifestyle changes. It is often a gradual and difficult process that
relies heavily on a strong support system,” observes Lauri.
Diabetes Education Program
continued from page 1
I enjoy being the educator
at New London Hospital
because I’m able to use the
vast wealth of knowledge
that is available and tailor
it to specific patient needs
for the best possible self-
management results,” said
Lauri. “Each diabetes patient
who comes to the hospital
has a different financial,
support, and family situation.
Our program works with
each individual’s resources
to come up with the best
management plan for each
In Their Own Words
Sometimes your life just comes into focus,” says Ted Craigie, softly and humbly.
Until recently, Ted said he hadn’t thought much about having a hospital in town.
He was born at NLH, but had never been hospitalized anywhere until early one
spring morning when he became very ill after arriving at his office at Colby-
Sawyer College as Director of Financial Aid.
Suddenly I knew something was very wrong. I was sweating, couldn’t catch my
breath and my heartbeat was rapid. I knew I had to get to the emergency room.”
The first person Ted saw was Paul Diekmann, RN, “a man with a heart as big as
his spirit.” The emergency room team took over from there. Despite Ted’s serious
condition, he made remarkable note of every caregiver’s name and personality.
There are a lot of wonderful care givers at NLH—a lot of good, extraordinary
people. From EMT-I Wayne Lacaillade and Paramedic Tim Campbell, to physicians
Stephen Bissah and Greg Curtis to Kim Harrison, RN, and so many others, I was
unbelievably well cared for. These people love their jobs and it shows.”
Ted was hospitalized at NLH for a night and then transferred to Dartmouth-
Hitchcock Medical Center. He is relieved to know that he didn’t have a heart
attack and is on the path to a healthier life. Ted sums up his experience simply
and eloquently, “If anyone asks me about my experience at New London
Hospital, I tell them, ‘You can rest easy if you’re at New London Hospital.’”
There’s something about a
small town hospital that I get
now. I’m so glad I live here.”