Emergency Services

Emergency services at New London Hospital (NLH) include:

Emergency Department

We are fully staffed 24 hours a day by physicians, nurses, and ambulance personnel trained in emergency care. We handle routine emergencies and complex medical, surgical, and trauma care. We are located on the upper level of the hospital and have a three-bed trauma room and five private exam rooms.

Emergency Department Visitor Guidelines:

  • Patients 17 years of age and younger may have 1 parent/guardian with them. The person with them must remain in the room and will be asked to communicate with the nurse or provider if they need to leave the room. Parents or Guardians will be allowed to switch out.
  • Patients 18 years of age or greater may have 1 person with them. The person with them must remain in the room and will be asked to communicate with the nurse or provider if they need to leave the room. 
  • If the patient’s condition suggests they may have COVID-19, the person with them must remain in the room with the patient until this is determined.
  • If the patient presenting at the ED is a known COVID-19 positive patient and over the age of 18 no one is allowed to enter with them.
  • Everyone must wear a medical mask which will be provided at the entrances. It must be worn during their entire time in the ED/hospital. No eating or drinking is allowed in the rooms. 

Please note: There may be times when our waiting area in the ED becomes too crowded to remain safe. When this occurs, persons accompanying patients may be asked to wait in their car until the patient gets to their room, or the ED is less crowded.

The safety of our patients, their support person and our staff are of upmost importance in our Emergency Department. Thank you for your patience and understanding.

Emergency medical services

Our experienced EMS team takes pride in their service and the safety measures they have in place, especially during this challenging time. Please join us as we thank New London Hospital emergency medical services (EMS) for the hard work they do. Watch the video to learn more and meet our EMS team.

Call 911 if you

  • Fainted
  • Have severe chest pain
  • Have a severe injury
  • Have shortness of breath

Whenever you're unsure, it's better to call.

NLH emergency medical services (EMS) is an advanced life support service providing round-the-clock paramedic level 911 service for 7 surrounding towns. We assist in the Emergency Department. We also provide emergent and non-emergent transfers throughout the state and beyond. Our employees are highly trained providers with many credentialed in critical care. Many are dual-licensed as physician assistants, registered nurses, or respiratory therapists.

Our goal is to serve as an accessible resource for all EMS providers. Our EMS coordinator is the liaison between NLH, the EMS providers, and EMS agencies in our region. We strive to provide leadership in the areas of quality and credentialing. The role of our EMS coordinator is to improve relationships and communication, as well as to:

  • Document continuous quality improvement activities
  • Expand educational offerings
  • Improve hospital protocols
  • Perform case reviews
  • Represent the region at state and regional districts and councils

Warning signs of a heart attack

  • Chest discomfort: An uncomfortable pressure, squeezing, fullness, or pain in the center of the chest that lasts for more than a few minutes or goes away and comes back
  • Discomfort in other areas of the upper body, such as the arms, back, neck, jaw, or stomach
  • Shortness of breath or other signs: Breaking out in a cold sweat, nausea/vomiting, or light-headedness

If you think you are having a heart attack, call 911 right away. Important life-saving treatment is started by the EMS team on the scene. Driving yourself to the hospital delays treatment and puts you at risk

Warning signs of a stroke

  • Sudden numbness or weakness of the face, arm, or leg, especially on one side of the body
  • Abrupt onset of confusion, trouble speaking or understanding
  • Sudden double vision or trouble with vision
  • Abrupt onset of dizziness, loss of balance or coordination
  • Sudden severe headache

If you think you are having a stroke, call 911 right away. Important life-saving treatment is started by the EMS team on the scene. Driving yourself to the hospital delays treatment and puts you at risk

Mobile Integrated Health

NLH EMS has launched Mobile Integrated Health (MIH), a program designed to reduce hospital readmissions. Under the guidance of the State of New Hampshire Bureau of EMS, the program's purpose is to assist you after you leave the hospital.

You may have a high risk of readmission to the hospital. The MIH unit performs a home visit for you, focusing on assessment and prevention. MIH works with your primary care providers, pharmacies, the fire department, and the Visiting Nursing Association (VNA). The VNA is your primary home care resource.

During a home visit, we assess any safety concerns in the home and address any existing factors that may risk falling. EMS reviews the care plan and medication needs with the patient and caregivers. We help to schedule any follow-up appointments to address any concerns.

Transport services and squads

Bradford Rescue and New London Ambulance Service use NLH as their primary resource hospital.

These two ambulance services provide transport services to their own towns and all or parts of other towns. NLH EMS provides paramedic level care and transport for New London, Wilmot, Grantham, Springfield, most of Sutton, half of Newbury, and Sunapee. Bradford Ambulance services all of Bradford and parts of Sutton, Newbury, and Warner.

Eight non-transporting services provide emergency medical care to their patients but do not transport them to the hospital. Croydon, Goshen, Grantham, Newbury, Springfield, Sunapee, Sutton, and Wilmot have F.A.S.T. (First Aid Stabilization Teams) or rescue squads.

The squads listed below provide initial treatment, stabilization, and, in the case of a motor vehicle collision, extrication of their patients while the ambulance is en route to the scene. Once the ambulance arrives, patient care is transferred from the F.A.S.T. Squad to the transporting service. If additional resources are required for patient care, one of the F.A.S.T. squad members will ride in the ambulance to assist.

  • Croydon Fire and Rescue
  • Goshen Rescue Squad
  • Mount Sunapee Resort
  • New London Ambulance Service
  • New London Fire Department
  • Newbury Fire Department
  • Springfield Fire & Rescue
  • Sunapee Fire Department/EMS
  • Sutton F.A.S.T. Squad
  • Wilmot Fire Department