Message to the Community

Message to the Community

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April 29, 2021

Last Thursday, I had the pleasure to meet and thank several of our volunteers during a special drive-through lunch reception at New London Hospital (NLH). Everyone, including the NLH staff who came out to wave, shared the same sentiments regarding the void we feel in the hospital without our volunteers (photos of the reception can be viewed here). While we hope to soon be able to welcome them back into our facilities, the reception put an emphasis on our sense of purpose and need to connect with our community. These personal relationships are what makes NLH a distinctive healthcare facility.

As I shared a few months ago, the events of this past year allowed us to assess all our service areas and identify ways to improve. As a result, the Primary Care Medical Group at NLH is launching a Patient Family Advisory Committee (PFAC). We recognize that to best serve the patients and families in our community, we must include them in our decision making process. The PFAC offers a unique opportunity for us to partner with our patients and families to better meet patient needs. For those interested in learning more, we will host a virtual Open House on Wednesday, May 12 at 12pm. Registration is required online at: https://www.newlondonhospital.org/pfac.

We are also excited to share the recent news that Dartmouth-Hitchcock (D-H) Orthopaedics at NLH has been named by GE as one of the company’s national Centers of Excellence for total hip and knee replacement surgery. NLH joins an exclusive list that includes Northwestern Medical Center in Chicago and the Hospital for Special Surgery in New York. Selection as a GE Center of Excellence demonstrates that NLH not only offers the convenience of a community hospital, but also delivers excellence in complicated procedures, including joint replacement. We are thrilled to welcome GE members to experience the quality of this service in our region.

Finally, I encourage those who have been reluctant during the COVID-19 pandemic to seek the medical care you need – including preventative screenings – and please contact us to set up your appointments. We have protocols to keep you safe from the moment you step into our building to the moment you leave. To quote Benjamin Franklin, “an ounce of prevention is worth a pound of cure.” While we will always be here to care for you when you need us, please make sure you are taking the necessary steps to care for yourself.

This week, I joined a few other Dartmouth-Hitchcock Health CEOs in a roundtable discussion, “We Care for You: Moving Beyond COVID,” as we shared some of these concerns in more detail. To view our complete conversation, please click here.

I wish you all a healthy and safe spring season.

Thank you,

Tom Manion, MPA, FACHE, CMPE
President and CEO
New London Hospital

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