2012 Annual Report

Message from the Board Chair and the President

The vision of New London Hospital is to provide a community hospital committed to safe quality care in a patient and family centered care environment resulting in a healthier community. In FY 2012 we focused our initiatives on steps toward this vision.

This past year New London Hospital started preparing for two new partnerships with Dartmouth-Hitchcock. The first was setting the stage to join a Medicare Accountable Care Organization (ACO) and the second, entering into a formal affiliation agreement. The ACO program is aimed at improving the experience of care, improving quality and reducing cost for the Medicare patients we serve. We will utilize care coordination practices and programs by focusing on patient outreach and education, surrounding preventive care services, and regular follow up for targeted chronic disease programs.

The formal affiliation agreement will allow New London Hospital and Dartmouth-Hitchcock to create a more fully integrated health care delivery system to better serve the population health needs of our communities. Under the affiliation, New London Hospital will integrate its governance and certain clinical, financial and administrative activities with Dartmouth-Hitchcock. The hospital will retain its status as a separate legal organization that has its own Board of Trustees and management.

In FY 2012 New London Hospital completed implementation of the provider electronic medical record (EMR) in both the New London primary care practices and the pediatric practice. The Hospital is the very first Critical Access Hospital in New England, to be named “Most Wired - Small and Rural” by Hospitals & Health Networks magazine, the journal of the American Hospital Association (AHA). Only 25 hospitals in the country received the award in 2012.

FY 2012 was a very successful year for NLH financially, thanks in great part to the generous support of our community. We also benefitted from the federal government’s reward program for our investment in developing an electronic medical record (the Meaningful Use program). In addition, our community benefitted from our participation in the government’s 340b drug program, designed to help defray the cost of pharmaceutical drugs. We were able to provide approximately $2.7 million in free care and discounted care to patients in need of financial assistance.

As we look toward the future, healthcare will continue to change and evolve. Together with our physicians, employees, volunteers and generous supporters, we are ready to transform the healthcare landscape of our region. We will continue to strive to positively impact the health and well being of the people in our community by providing compassionate, patient centered care.


Anne B. Holmes, FY13 incoming Chair,
Board of Trustees and G. William Helm,
FY12 outgoing Chair, Board of Trustees

Bruce P. King
President & CEO

Change Text Size A A A